F&Qs

1. How can I contact LumiRose?

You can reach our support team by emailing help.lumirose@gmail.com. We aim to respond within 24–48 hours, Monday to Friday.

2. Where do you ship to?

We offer worldwide shipping, allowing you to send love and thoughtful gifts wherever your special someone may be.

3. How long does shipping take?

Since we work with trusted international suppliers, shipping usually takes 7–15 business days, depending on your location. During busy periods such as Valentine’s Day, delivery times may be slightly longer.

4. Will I receive a tracking number?

Yes. Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your delivery.

5. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once an order has been processed or shipped, changes may no longer be possible.

6. What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, please contact us within 30 days of deliveryto request a return. Items must be unused and in their original condition.

7. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please email us at help.lumirose@gmail.com within 7 days of delivery, including your order number and clear photos. We’ll work quickly to resolve the issue.

8. Do you offer refunds?

Yes. Once a return is approved and received, we’ll process your refund back to your original payment method. Refund times may vary depending on your payment provider.

9. Are LumiRose products suitable for gifting?

Absolutely! LumiRose products are thoughtfully curated to make beautiful and meaningful gifts for Valentine’s Day and other special occasions.

10. What if I entered the wrong shipping address?

If you entered the wrong address, please contact us as soon as possible. If your order hasn’t shipped yet, we can update it. Once shipped, we cannot guarantee address changes.